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Commitment to quality: All Goodwin villages accredited

Goodwin Village The Manor has been recognised for its ongoing dedication to enhancing quality by receiving accreditation from the Australian Retirement Village Accreditation Scheme (ARVAS). With this latest achievement, all Goodwin retirement villages are now ARVAS accredited.

The accreditation serves as formal recognition of Goodwin Village The Manor's unwavering commitment to quality improvements, implementation of effective systems, processes and team work. This highlights Goodwin Retirement Living's proactive stance on going above and beyond to deliver high quality service to residents.

ARVAS is co-owned by the Property Council of Australia and Aged and Community Care Providers Association (ACCPA) and is independently operated on their behalf by Quality Innovation Performance (QIP), Australia's most comprehensive not-for-profit accreditation organisation.

Chairman of QIP, Mr Gary Smith, says 'Accreditation is a major achievement and a clear demonstration that Goodwin Aged Care Services is committed to providing their residents with a high-quality living environment.'

'Accreditation is more than a compliance-based program, it recognises strengths and areas for improvement, which helps retirement villages to identify key quality improvement priorities. This should be commended, and QIP congratulates Goodwin Village The Manor on reaching this national benchmark' Mr Smith stated.

Becoming accredited against the ARVAS Standards involved a thorough and wide-ranging review of the retirement village across multiple areas, including governance, communication, corporate systems, quality of service delivery, environment, team work and relationship management. In order to demonstrate and achieve accreditation against the ARVAS Standards, Goodwin undertook an internal self-assessment, followed by an external assessment conducted by an experienced, external QIP Assessment Team.

Erik Boddeus, Executive Manager Retirement Living, Property and Development said 'The Manor's achievement of accreditation was a result of excellent cooperation, commitment and communication amongst the Goodwin residents and the team, and I'm very proud of all involved'.

'Many Goodwin staff played a valuable role in ensuring we met the Standards. Achieving accreditation across all Goodwin retirement villages is a well-deserved accomplishment, and reassures our residents of the high standards we adhere to,' said Mr Boddeus. Goodwin villages take pride in displaying the QIP accredited symbol, and extends its congratulations to the retirement living staff in Batemans Bay and all of its ACT villages for their outstanding team effort and excellent achievement.